Return Eligibility
We support a flexible return service for all products purchased on our platform. Customers can apply for a return for any reason within sixty days starting from the day when the package is successfully delivered. To be eligible for a full refund, all returned items must remain in unused, original condition, with intact original packaging, tags and accessories attached.
Return Submission Process
All return requests need to be submitted through our official contact channel on the contact page. Our customer service team will review your return application within 24 hours and send detailed return operation guidelines, including designated return address and related precautions.
Return Shipping Fee
For quality-related return issues caused by our side, we will bear all return shipping costs. For voluntary returns initiated by customers for personal reasons, customers shall be responsible for the corresponding return shipping expenses.
Refund Processing Timeline
After we receive and inspect the returned commodities to confirm they meet return standards, we will initiate the refund procedure. The refund will be credited to the original payment account within 5 to 10 business days. The specific arrival time depends on the settlement rules of your payment institution.
Partial Refund Rules
Items that are damaged due to improper use by customers, missing original accessories or unable to be resold will not be eligible for full refunds. We will negotiate a reasonable partial refund plan with customers based on the actual condition of the products.
